We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you to return or exchange them.
You can return most items for a refund within 30 natural days of delivery. Return shipping costs apply. The item must be in its original condition and packaging to be accepted.
Cancellation Policy
We will process your order within 24 hours as soon as we receive the order. If you want to cancel your order, please email Info@chenfind.com. You must do this within 12 hours of placing the order. The refund will be issued within 2 working days after the cancellation of your order.
If you wish to cancel your order beyond 12 hours, you will be subject to a 20% restocking fee. This fee will be deducted from the total cost of the order.
We will try our best to meet your needs. However, if the products you ordered have already been shipped out, then your order cannot be canceled.
Before installing or using the products, please double-check the following when they arrive:
1) Scan the package for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the items.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Return Policy
Production defects, lack of products, or shipping damage:
- If the product you ordered was delivered with a manufacturing defect, please take a photo. Next, contact us immediately. We will reship it for you.
- If you receive fewer products than you ordered, please contact us. We will send you a replacement for the missing items as soon as we confirm it.
- If your package was damaged during packaging or shipping, please provide the appropriate photos. Once our team has reviewed and approved your package, we will reship it to you or give you a full refund.
- Please ensure that the photos you submit are not blurry or obscured. Providing high-quality photos will help us resolve your issue as quickly and efficiently as possible. Please contact us within 3 days of the delivery of your order.
Kindly note:
- If the consumer causes the return, they should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If the goods received are damaged or not correct for reasons caused by us, the consumer is not required to bear the shipping fee.
We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it. We will give you a refund or replace the products.
We will not provide return service for the following non-merchant reasons:
- Wrong size: Our sizes and measurements are marked on the product pages, please follow the product description to purchase. If you don’t understand, please contact our customer service.
- The color doesn’t match your cabinets: Our products may have a little color difference due to technical limitations in photography. If you can’t accept this, please be careful when purchasing.
- Buy more than you expected.
- No longer needed after you receive it.
- Don’t like it due to personal reasons.
- Due to the incorrect delivery address or zip code you provided, the product can not be delivered in time.
- Other non-merchant reasons.
Once we have agreed to your return, when your package arrives at our warehouse and is approved, we will return all refunds to the account you used to pay for your order within 10 working days.
All return processes must be processed within 30 natural days of the receipt of your package and approved by us.
In addition, we will need to deduct the initial shipping cost of your order from your refund.
Please contact us within 14 natural days after you receive your package.
Exchange Policy
We offer an exchange service. If you want to exchange the product for personal reasons, please contact us within 14 natural days of receiving your package. Confirm the details of your exchange when you contact us.
After we agree to exchange your products, please send back the products you received in their original condition. The products must not affect our secondary sales.
After your returned package arrives at our designated warehouse and the verification is completed, we will reship the items you want to exchange within 3 working days.
Although we offer a free exchange service, you are responsible for all postage costs incurred in the return process.
Contact
If you have any questions about the above policies, please contact us:
Email: Info@chenfind.com